Voice demand
Concya answers guest calls, handles common questions, captures order intent, and escalates only the edge cases.
Features
Your house, handled.
Concya handles the repeatable work around service: calls, texts, vendors, shift coverage, guest recovery, and the manager approvals that actually matter.
9:4106
Voice line
Concya
Calls answered
Cover
Chat
Dispatch
Pickup, hours, menu questions, and call-backs handled before the floor feels it.
No-shows covered2 hosts confirmed
9:415G
Tonight handled
Loma Room
shift covered, vendor on call, guest recovery ready
Cover
Chat
Dispatch
Concya plans the move, asks only when approval matters, then writes the shift note.
No-shows covered2 hosts confirmed
9:4106
Guest recovery
Concya
red bag matched
Cover
Chat
Dispatch
Lobby camera checked, callback drafted, manager notified with the evidence.
No-shows covered2 hosts confirmed
Three views of one operator: the voice line, the floor plan, and the recovery thread.
HOUSE FEATURESCALLSTEXTSVENDORSCOVERAGECALLBACKSRECOVERYHOUSE FEATURESCALLSTEXTSVENDORSCOVERAGECALLBACKSRECOVERY
Live features
The work Concya takes off the floor.
Every capability below ships in Operator today. None of them replace the manager — they keep the manager out of the loop on work that doesn't need them.
Message channels
Texts, iMessage, WhatsApp, and DMs collapse into one operator flow with the same house rules.
Coverage planning
No-shows, late shifts, and overtime approvals get tracked as operational decisions instead of scattered texts.
Vendor dispatch
Concya finds the right vendor, prepares the call, and keeps the manager in the loop on approval points.
Guest recovery
Lost items, callbacks, bad handoffs, and service misses become recoverable moments with context attached.
House memory
Every call, message, rule, and resolution strengthens the operating layer for the next shift.
How it routes
One operating layer, every channel.
Calls, texts, vendor follow-up, and shift coverage all flow through the same Operator memory. Concya normalizes the context, surfaces what needs approval, and writes the shift note.
- calls
- texts
- vendors
- coverage
- callbacks
- recovery
One operator, every system
Run the house with Concya.
Square, Gmail, and Outlook are live today. The rest of the restaurant stack is already wired into Operator.