❯Hey Concya, can you seat a party of 6 at 7pm?
Of course — checking now.
Calling create_reservation tool...
Sees the whole house
Calls, shifts, reservations, vendors, and guest issues become one live operating picture.
Evening, Maya
Ask the GMTime returned
41hr20min
312 threads handled tonight without you · no escalations
Agents
- Front DeskOn a call
- Coverage6m ago
- Recovery22m ago
- Vendors2h ago
Ledger
| Actor | Action | Detail | From | To | Time |
|---|---|---|---|---|---|
| Coverage | Shift covered | Sat PM dish | Maya R. called out | Jordan T. · 3:45 PM | 11:47 PM |
| Front Desk | Table booked | Party of 4 | Inbound call | Resy · 8:30 PM | 11:42 PM |
| Vendors | Invoice paid | $1,284.00 | Sysco | Ramp ·· 4417 | 9:15 PM |
| Recovery | Comp approved | $86.00 | Table 12 · 22-min tick | Elena V. | 8:58 PM |
| Front Desk | Waitlist held | Party of 2 · 25 min | Inbound call | Host stand | 8:41 PM |
| Vendors | Order placed | $612.40 | Produce below par | US Foods · 6:00 AM | 6:02 PM |
General Manager
Hospitality-first Operations
Hyatt
Responded 1s ago
Makes the next move
Concya handles the follow-up, coordinates the handoff, and only brings you in when the call is actually yours to make.
Your stack stays
Concya works across the systems you already use, then writes every result back into house memory.
Oma Hospitality Group
@ohgAgent IDagt...a81225
OwnerLen Merlin
Control
One GM, one identity, full accountability
- Every agent acts as your general manager that wouldn't quit in 18 months.
- Guests, staff, and vendors always know who is acting on your behalf
- Concya handles guest recovery and chargebacks for you
- Full traceability on every reservation, call, and payment
Your people run hospitality. Concya runs the operations behind it.
